Privacy policy

This policy explains which personal data EduMasterLMS processes, for what purpose and with whom it is shared, on the public site, in the platform and in the academies published with it.

EduMasterLMS is the controller of the data of site visitors, owners and the members of their teams. For the students of each academy, the academy decides which data it requests and why; EduMasterLMS processes it on the academy’s behalf and under its instructions, as a provider.

Owners and teams: first name, last name, email, phone number and encrypted password; if you sign in with Google, the identifier and email of that account. Also your academy’s data (name, subdomain, domain, brand) and the administrative activity needed to run it, including an audit log of relevant actions.

Students of an academy: the data the academy requests at sign-up (usually name, email and, if it issues certificates, the identity document number), course progress, attendance at live classes, grades, community participation, direct messages and issued certificates.

Technical data: IP address, browser type and access logs needed for the security and operation of the service.

Subscription payments and academy sales are processed by PayPal, Culqi or Mercado Pago. Those gateways receive your payment details directly; EduMasterLMS stores only references to the transaction (payment or subscription identifiers, amount, status) and, where applicable, the billing details needed to issue receipts.

For payments from students to an academy, the gateway is the account the academy itself connects; each gateway applies its own privacy policy.

The content academies publish (videos, documents, posts, certificates) is stored in cloud storage services contracted by EduMasterLMS and shown to whoever the academy authorizes. Recordings of classes and webinars are kept according to the academy’s plan.

If an academy uses the AI assistants (course assistant, site builder, certificate designer), the text or files sent to the assistant are processed with external language-model providers to generate the response. EduMasterLMS does not use them to train models of its own.

The public certificate verification pages show the data the academy chose to include in the certificate (such as the student’s name and the course) to anyone who enters the corresponding code or document number.

We use the data to create and maintain accounts, publish academies, deliver courses and live classes, issue and verify certificates, process payments, send service notifications (email verification, password recovery, academy notices) and protect the platform from abuse.

We share data only with the providers needed to deliver the service:

• Infrastructure, database and file storage.
• Payment gateways: PayPal, Culqi and Mercado Pago.
• Google, for sign-in with Google and, if the academy connects it, its Google account.
• Zoom, for live classes, if the academy connects it.
• AI model providers, when the assistants are used.
• Email delivery service.

We do not sell personal data or use it for third-party advertising.

We keep the data while the account or academy is active and for as long as needed to meet legal obligations, for example payment receipts. Issued certificates keep their data so they remain verifiable for as long as the academy maintains them.

You can access, correct or delete your data from your profile or by writing to us. If you are a student of an academy, contact the academy first, since it manages your account; you can also write to us and we will help route the request.

We use only the cookies and local storage needed for the service to work:

• Session: a session cookie and, in the browser, an access token that keeps you signed in across tabs and when returning from a payment gateway.
• Public site language: the NEXT_LOCALE cookie (one year) with the language you chose.
• Interface preferences: light or dark mode, sidebar state and the last academy visited, stored in the browser.
• Third-party sign-in: temporary cookies to complete sign-in with Google or the connection with Zoom.

The marketing site uses no advertising cookies or third-party analytics tools. You can clear this data from your browser; some features, such as staying signed in, will stop working.

We may update this policy when the product or the law changes. We will publish the new version on this page with its update date and, if the change significantly affects the use of your data, notify owners by email or inside the platform.

To exercise your rights or resolve questions about this policy, write to us by email or WhatsApp.