Terms and conditions

EduMasterLMS is an online platform that lets people and organizations (the “owners”) create and run virtual academies: courses with video and assessments, live classes, webinars, community, payments, certificates and management tools. Each academy is published on a platform subdomain and, depending on the plan, on its own domain.

These terms govern the use of the public site and the platform by owners, administrators, instructors and students. By creating an account or using an academy published with EduMasterLMS you accept these terms.

Each academy is operated by its owner, who defines its courses, prices and conditions towards its students. EduMasterLMS provides the technology and is not a party to the relationship between an academy and its students, except where these terms say otherwise.

The service is offered as is, with continuous improvements. We work to keep it available, but there may be interruptions due to maintenance, third-party failures or causes beyond our control. We will give notice whenever possible.

To create an academy you need an owner account with name, email address, phone number and password, or sign-in with Google. The email address is verified with a code before the account is activated.

You are responsible for keeping your credentials secret and for the activity on your account, including that of the administrators and instructors you invite to your academy. You must be of legal age or authorized by your organization.

Students create their account on each academy’s site. The academy decides which data it asks for and which courses it offers; EduMasterLMS hosts those accounts on behalf of the academy.

We may suspend or close accounts that breach these terms, the law or third-party rights, or that put the security of the platform at risk. You can stop using the service at any time and request the closure of your account by writing to us.

Plans, their limits (courses, students, instructors, administrators, storage) and their features are published on the pricing page. Creating the owner account is free; the plan you subscribe to defines what your academy can do.

Subscriptions are paid in advance, monthly or yearly, through PayPal, Culqi or Mercado Pago. EduMasterLMS does not receive or store your full card details: they are processed by the gateway you choose.

Payments from students to an academy go through the payment accounts (PayPal, Culqi or Mercado Pago) that the academy itself configures. The money from those sales goes directly to those accounts.

If a renewal payment is not completed, the academy’s access may be limited until it is settled. Prices may change; changes apply from the next billing period and are published on the pricing page.

Refunds: if within the first 14 days after subscribing to a paid plan you consider that the service does not meet what was agreed, write to us. We review each case according to the contract and applicable law.

Owners and instructors keep all rights to the content they publish: videos, documents, assessments, posts, certificate templates and the visual identity of their academy. They grant us a limited license to host, process and display it to their students, which is what is needed to provide the service.

Whoever publishes content declares they have the rights to do so and is responsible for its legality and accuracy, as well as for honoring their commitments to students: the content offered, certificates and the academy’s own refund conditions.

Videos can be hosted as files on the platform or linked from YouTube or Vimeo; in that case the terms of those services also apply.

We may remove content that is illegal, infringes third-party rights or compromises security, and we act on reasoned reports. Content generated with the AI assistants is a proposal: the academy reviews it and decides what to publish.

Certificates issued by an academy can be verified publicly with their code or with the student’s identity document. The academy is responsible for the information it includes in them.

The processing of personal data is described in the Privacy policy, which is part of these terms. In short: EduMasterLMS processes the data of owners and their teams to provide the service, and processes student data on behalf of each academy, which decides what information it requests.

Academies commit to informing their students about the use of their data and to requesting only what is necessary for their courses and certificates.

The site and the platform use cookies and local storage that are strictly necessary to work: session, language of the public site and interface preferences such as light or dark mode. The marketing site uses no advertising cookies or third-party analytics. Details are in the Privacy policy.

We may update these terms when the product or the law changes. We will publish the new version on this page with its update date and, if the change is significant, notify owners by email or inside the platform. Continuing to use the service after publication means accepting the version in force.

For questions about these terms, billing or closing your account, write to us by email or WhatsApp.